br99's Privacy Policy

br99 ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and what your rights are when you use br99's website, services, or any related platform.

By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using br99 services.

1 What Information We Collect

br99 collects only the information necessary to provide its services. The information we may collect falls into two main categories:

1.1 Information You Provide

The information you provide directly may include:

• Name, email address, and account credentials
• Date of birth (for age verification — our services are only for those aged 21 or above)
• Documents required for identity verification
• Financial transaction details, such as deposit and withdrawal information processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use the br99 platform, we may automatically collect certain technical information:

• IP address and device identifier information
• Browser type and operating system
• Platform activity and usage patterns
• Login time, session information, and gaming history
• Information collected through cookies and similar tracking technologies

2 Purpose of Using Information

br99 uses the collected information for the following purposes:

2.1 Service Delivery and Operations

• Completing account registration and identity verification processes
• Processing financial transactions and confirming deposits and withdrawals
• Managing gaming services, bonuses, and promotional offers
• Providing 24/7 customer support

2.2 Security and Protection

• Preventing account fraud and unauthorized access
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations
• Ensuring platform security and integrity
• Verifying age and preventing access by minors

2.3 Improvement and Personalization

• Improving and personalizing the user experience
• Informing you about relevant offers and promotions (if you have given consent)
• Identifying and resolving technical issues on the platform
• Evaluating and analyzing service quality

2.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legitimate requests from competent authorities
• Protecting our rights and legitimate interests

3 Information Storage and Security

br99 applies industry-standard technical and administrative measures to keep your information secure.

3.1 Technical Security

• SSL Encryption: All communication between our platform and your browser is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information, particularly financial and identity-related data, remains encrypted even when stored.
• Access Control: Strict access control policies ensure that only authorized personnel can access the required information.
• Security Monitoring: Continuous system monitoring allows potential threats to be detected immediately.

3.2 Retention Period

We will retain your information for as long as your account remains active or as necessary to provide services. Due to legal obligations, some information may be retained for a specified period even after account closure.

4 Sharing Information with Third Parties

br99 does not sell or rent your personal information. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted third-party providers, such as payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), game software providers, and technology infrastructure providers. These partners may only access the information needed to carry out their designated tasks and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

We may be required to disclose information in accordance with legal requirements, court orders, or legitimate requests from government authorities. Information may also be shared with relevant authorities as needed to investigate fraud, money laundering, or other illegal activities.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify users in advance.

5 Cookies and Tracking Technologies

br99 uses cookies and similar technologies to improve platform functionality and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality, such as maintaining login sessions and ensuring security. These cannot be disabled.
• Analytical Cookies: Help analyze platform usage, which assists us in improving our services.
• Preference Cookies: Help remember your language preferences and other settings.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Your Rights and Controls

As a br99 user, you have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Right to Correction: If your information is incomplete or incorrect, you may request a correction.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, except where legal obligations apply.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Withdraw from Marketing Communications: You may opt out of promotional communications at any time.
• File a Complaint: If you have concerns about our data protection practices, you have the right to contact us.

To exercise these rights or for any questions, contact br99's support team at [email protected].

7 Protection of Minors

br99's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We actively verify age during the registration process. If we become aware that a minor has used our platform, that account will be closed and the collected information will be deleted.

8 International Data Transfers

br99 primarily provides services for the Bangladesh market. However, our technology infrastructure and service providers may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh.

Wherever information is transferred, we ensure that equivalent protection measures are maintained. All our partners comply with strict privacy and security standards.

9 Changes to the Policy

br99 may update this privacy policy from time to time. For significant changes, we will notify you via a platform notification or your registered email.

Continued use of br99 after changes are made will be considered acceptance of the revised policy. We recommend that you review this policy regularly. Each version will include a "Last Updated" date.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, br99's support team is always ready to assist you.

• Email: [email protected]
• Live Chat: 24/7 live chat is available on the platform
• Language Support: You can reach us in both Bengali and English

We will try to respond to your request as quickly as possible.