br99's Commitment to Responsible Gaming
Gaming should be enjoyable — not stressful. br99 wants you to always know your limits and play safely and with enjoyment.
Let Gaming Be a Source of Fun, Not Anxiety
At br99, we believe gaming is a form of entertainment — it is never meant to have a negative impact on anyone's life. Whether it's cricket betting, slot games, or live casino — everything is enjoyable only when you play consciously and with a plan.
Responsible gaming means setting your own budget, managing your time, and not treating gaming as a source of income. The br99 platform has several tools that help you keep your gaming experience in control. We want every one of our players to stay healthy, happy, and financially secure.
Most importantly — gaming is only for those aged 21 and above. br99 strictly follows this policy and does not allow minors to open an account.
You Are in Control
Deposit Limit
You decide how much you deposit each day, week, or month. Once a limit is set, it takes effect immediately, and a waiting period applies before it can be increased.
Time Control (Time-Out)
If you feel you need a break, take a time-out for 24 hours, 7 days, or 30 days. During this period, no betting or gaming will be possible on your account.
Self-Exclusion
If gaming is causing serious problems in your life, choose self-exclusion. This provides a long-term account deactivation option that cannot be easily reversed.
Gaming History Review
View the history of all your betting and gaming transactions. Understanding your spending patterns makes it much easier to make informed decisions.
Loss Limit
Your session automatically ends when losses exceed a set amount. Set this limit yourself to keep losses under control.
Reality Check Reminder
A pop-up message will appear at set intervals to remind you how long you have been playing and how much you have spent so far.
The 21+ Age Rule Is Strictly Enforced
To open an account and play any game at br99, you must be at least 21 years old. Protecting minors from gaming is one of our highest priorities.
During account verification, a national ID card or passport may be requested as proof of age. If there is any doubt, br99 reserves the right to request additional verification at any time.
If there are minors in your household, keep your login details secure from them and use guest mode or password protection on your computer or mobile device.
How to Tell If Gaming Is Becoming a Problem?
If any of the following applies to you, it may be time to reconsider your gaming.
Repeatedly playing to try to win back lost money
Placing more bets in hopes of recovering losses creates a dangerous cycle.
Hiding gaming from family or friends
Feeling uncomfortable or ashamed about gaming is a key warning sign of a problem.
Spending money meant for essential living expenses on gaming
Diverting money from necessities like rent, food, or medicine to gaming is a serious problem.
Being unable to stop playing, even when you want to
If you keep returning to gaming despite trying to stop, it may be a sign of addiction.
Gaming causing harm to work, studies, or relationships
Failing to meet daily responsibilities or damaging relationships are serious signs.
Turning to gaming to relieve anxiety or stress
Using gaming to manage emotions can make underlying problems worse.
Simple Tips for Playing Responsibly
Follow these simple habits to enjoy playing at br99 — they will help you keep gaming a positive experience at all times.
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Only play with money you can afford to lose without it seriously affecting your life. Set aside a separate gaming budget.
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Set a time limit before each session. Use a timer and take a break when the time is up.
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See gaming as entertainment, not a way to earn money. Winning is a pleasant bonus, not the goal.
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Spend time with family and friends. Take part in other enjoyable activities outside of gaming.
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Avoid gaming under the influence of alcohol or when stressed — your ability to make decisions is reduced in these states.
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Review your gaming history regularly and track your monthly spending.
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If you experience any problems, contact br99 support directly — assistance is available 24/7 via live chat.
If You're Struggling, You Don't Have to Face It Alone
Gaming problems are nothing to be ashamed of. Seeking help is the brave thing to do. br99 and specialists are here for you.
Live Chat Support
br99's live chat is active 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Email Support
For any responsible gaming requests or concerns, email: [email protected]
Professional Help
Seek advice from a mental health professional or counsellor to address gaming addiction. Everyone has the right to get the right support.
Questions & Answers on Responsible Gaming
Play safely and enjoy the experience
Use the responsible gaming tools at br99 to enjoy your favourite games. Check the FAQ to learn more.